Question 1

What Anti-DDoS protection do you provide?

Accepted Answer

All our services include always-on L3/L4 Anti-DDoS mitigation with multi-Tbps scrubbing capacity. For enterprise customers we can also enable Layer 7 (HTTP/HTTPS) filtering to mitigate application-level attacks.

Question 2

Do you offer custom Bare Metal builds?

Accepted Answer

Yes. You can customize CPU, RAM, NVMe/SSD, HDD storage and network bandwidth (1–25 Gbps). We also support BGP sessions and private VLANs for advanced setups.

Question 3

Which operating systems can I install?

Accepted Answer

We support Linux (Ubuntu, Debian, AlmaLinux, Rocky, CentOS), Windows Server (BYOL or SPLA), and even custom ISOs for specialized applications.

Question 4

How fast is deployment?

Accepted Answer

VPS are deployed instantly in minutes. Bare Metal servers are usually ready the same day depending on hardware availability and requested customization.

Question 5

Do you provide support 24/7?

Accepted Answer

Yes. Our technical team is available 24/7 through ticket, email and emergency phone support for critical incidents.

Question 6

Where are your data centers located?

Accepted Answer

We have presence in Rio de Janeiro, São Paulo, Miami, Ashburn and New York, allowing you to deploy close to your customers in Brazil and the US East Coast.

Question 7

Do you provide IPv6 and BGP?

Accepted Answer

Yes. All VPS and Bare Metal servers come with native IPv6. For Bare Metal we can establish BGP sessions on request.

Question 8

Can I upgrade my plan later?

Accepted Answer

Absolutely. VPS and Bare Metal resources (CPU, RAM, storage, bandwidth) can be upgraded on demand without downtime in most cases.

Question 9

Do you offer backup and snapshot options?

Accepted Answer

Yes. VPS have automated snapshot options. Bare Metal can include dedicated backup storage or offsite backup solutions.

Question 10

Do you provide trial or money-back guarantee?

Accepted Answer

We offer a money-back guarantee within 7 days for VPS plans. For Bare Metal, short-term contracts are available for testing.

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